Jerome Chadel

Positive Patient Identification with PatientSecure

PatientSecure is Imprivata's Positive Patient Identification solution for a more effective healthcare. During registration a handset uses palm vein recognition biometrics to accurately identify patients at any point of entry to care. 


Design opportunities

The team identified some opportunities to enhance the registration's experience, and to improve the registrars' adoption through an intensive research study. 

  • Driving adoption by tracking and learning how the system is used by registrars.
  • Enabling an easier initial setup, and a configuration adaptable to complex hospitals settings.


When I started this project I focused on the analytics side of this application, and presented a vision of what we could do in the future. As a VP of Patient Access of a large hospital, you may want to look at the data in different way than a director of a specific facility. So I imagined what a customizable analytics platform would be for Imprivata.

In this wireframe, you can see that the search results, driven by filtering, can be represented as a table, or a specific visualization. The final representation of this dataset would then be a widget of a dashboard. This very customizable approach is driving the design of the next PatientSecure Analytics.




This vision allowed me to build the path from where the application is today, to that potential future.

In collaboration with engineers, product managers and implementation engineers, we came up with something that we can release in the next few months. The level of customization will not be as initially proposed, but we are building the foundation of what could be released in the next year or so.

In this example, these metrics : encounters, authentications, enrollments, top facilities, will help understand the when, where, and who is using PatientSecure. 



The current settings section is one single page with about 75 different controls.

In order to make it usable and accessible to implementation engineers, and hospital administrators we removed the configurations that were not used, and grouped all the others. Here are a few design solutions to represent and navigate inside the settings.